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This Privacy Policy explains how Mannatech, Incorporated and its affiliates, subsidiaries and/or brands (referred to as “Mannatech”, “our”, “we” or “us” in this Privacy Policy) collect, use, process, disclose, and retain your personally identifiable information when you interact with us, including when you interact with our websites (“Site”), mobile applications, online or offline events, promotions or any other Mannatech products or services. This Privacy Policy does not apply to the practices of companies that Mannatech does not own or control or to people that Mannatech does not employ or manage.
This Privacy Policy describes how Mannatech collects, uses, shares, and protects your personal information, what choices you have relating to your personal information, and how you can contact us.
We may collect or process the following types of information about you. The specific information we collect about you will vary depending on how you interact with us.
Mannatech uses information we collect about you for a variety of purposes, including:
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you, seek your appropriate consent, or we will explain the legal basis other than the consent which allows us to do so.
Our retention periods for personal information are based on business needs and legal requirements. We store personal information associated with your account for as long as your account remains active. If you close your account, we will delete your account data within the applicable regulatory timeline. We retain other personal data for as long as is necessary for the processing purpose(s) for which we originally collected it and for other business purposes explained in this Privacy Policy.
Mannatech may use “cookie” technology to obtain non-personal information from its online visitors. Cookies are information files that your web browser automatically places from your computer when you visit a website. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract personal information in this process nor do we provide this information to third parties. Cookies allow us to customize your user interface to speed up the navigation process and to make the Site experience more meaningful, fun and efficient. You can switch off cookies by setting your browser preferences, but you may not be able to utilize the features of our Site.
TRANSPARENCY, ACCESS, CORRECTION, AND DELETION
Depending on where you reside and other legal limitations, you may have the right to (1) request more information about the categories and specific pieces of personal data we collect, use, disclose, and sell about you, (2) request access to your personal data, (3) request deletion of your personal data, (4) request correction of inaccurate personal data, and (5) opt out of certain processing activities. We will not discriminate against you if you choose to exercise any of your privacy rights.
DELETION REQUEST RIGHTS
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
EXERCISING YOUR RIGHTS
To exercise the access, data portability, data correction, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. Your request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
RESPONSE TIMING AND FORMAT
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We do not solicit personal information from or market to persons under the age of 16.
We will not discriminate against you for exercising any of your rights. Unless permitted by applicable laws, we will not:
However, we may offer you certain financial incentives permitted by applicable laws that can result in different prices, rates, or quality levels. Any law-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
Certain portions of the Site may require registration. If you register with the Site, you will receive a password and account number upon completing the registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Mannatech of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.
Mannatech may amend this Privacy Policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages. Changes to this Privacy Policy will become effective when posted. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
In the instance in which the Materials on the Site are available in several languages and there are inconsistencies between the content of the different texts, the version in English will prevail.
We reserve the right, without notice and in our sole discretion, to terminate your license to use the Site and to block or prevent future access to and use of the Site. If any provision of these Site terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Site Terms and shall not affect the validity and enforceability of any remaining provisions.
If you are a California resident, California law requires us to disclose the following additional information with respect to our collection, use, and disclosure of personal data. If you are a California resident, this section applies to you.
We may have collected and disclosed your personal information to certain categories of third parties within the last twelve (12) months:
Collected and Disclosed to Third Parties:
B. Personal information categories listed in the California Customer Records statue (Cal. Civ. Code 1798.80(e))
Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Collected and Disclosed to Third Parties:
C. Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Collected and Disclosed to Third Parties:
D. Commercial information.
Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Collected and Disclosed to Third Parties:
E. Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Collected and Disclosed to Third Parties:
F. Internet or other similar network activity.
Examples: Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
Collected and Disclosed to Third Parties:
G. Geolocation data.
Examples: Physical location or movements.
Collected and Disclosed to Third Parties: NO
H. Sensory data.
Examples: Audio, electronic, visual, termal, olfactory, or similar information.
Collected and Disclosed to Third Parties:
I. Professional or employment-related information.
Examples: Current or past job history or performance evaluations.
Collected and Disclosed to Third Parties: NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Collected and Disclosed to Third Parties: NO
K. Inferences drawn from other personal information.
Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected and Disclosed to Third Parties: NO
Please refer to “How We Collect Information” and “How We Use Information” sections to see how we obtain and use the categories of personal information listed above.
We may collect certain categories of personal information that may be considered “sensitive personal information” under California law. Mannatech only collects sensitive personal information with your consent and only uses the sensitive personal information for the use disclosed at the time of collection. For example, we may collect your bank card information to process your payment. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
We do not sell or share your personal information for monetary consideration. Certain advertising practices, such as those described in the “How We Use Information” section, may be considered a “sale” under California law when the personal information is exchanged for non-monetary consideration. You have the right to opt out of these types of disclosures of your information. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. We do not allow third parties who purchase the personal information we hold from to resell it unless you have received explicit notice and an opportunity to opt-out of further sales. Please refer to above “Information Sharing and Disclosure” section for more information.
California residents have the following rights with respect to their personal information:
Please refer to above “Your Privacy Rights and Choices” section for more information about your privacy rights and how to exercise them.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to CPRA@mannatech.com.
If you have any questions or comments about this notice, the ways in which Mannatech collects and uses your information described here and in our Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at CPRA@mannatech.com.